Privacy Policy

This Privacy Policy ("Policy") applies to the website located at ( ) This Privacy Policy ("Policy") describes how Pop Chai collects, uses and discloses personal information of customers through our website ( ), and other online services, through our programs and in our physical stores ("Services").

Pop Chai recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Note - Privacy Policy Updates and changes

We reserve the right to update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy. As the Internet evolves, so will our Data Privacy Protection Policy. We will post changes to our Data Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date.

Information collected by the company-

The company collects the following types of information through its website and other online channels-

Direct Information

Information that may be collected by the Company may include:

  • Personal information, which is any information that exclusively identifies you (e.g., your name, email address, telephone number, postal address, credit card information amongst others) and

  • Non-personal information, which is information that does not exclusively identify you but is related to you nonetheless such as, information about your interests, demographics (e.g., age, gender, 5-digit zip code) and use of the Sites.


   Note - We collect personal information from you only if you only if you voluntarily choose to provide us with it (e.g. by registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

Device Information

We may collect certain information about your computer or other device that you use to access the Sites, including IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests.

Usage Information

We may log certain information about your use of the Sites (e.g., log files, clickstream data, a reading history of the pages you view, your search terms and search results) and additional “traffic data” (e.g., time of access, date of access, software crash reports, session identification number, access times, referring website addresses).

Additional Information Collected

We may also collect information about you such as:

  • If you buy goods at our stores or through our programs or otherwise - what you buy, where you buy, how frequently you buy and rewards you earn.

  • If you take a survey or interact with us in various other ways - demographics information and information about subjects that may interest you.

Use of Cookies, Flash cookies and Web Beacons

Our collection of website use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.

A “flash cookie” is a data file placed on your device via the Adobe Flash plug-in, which may be built-in or downloaded by you to your computer or other device. Flash cookies may be used for various purposes, such as enabling a Flash feature and remembering your preferences. If you choose to adjust your Flash privacy settings in your device, some features of the Sites may not function properly.

Web beacons are electronic images that may be used on our Site or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. The Company may also collect aggregated data or anonymized data that does not directly identify you.

Information Collected by Third Parties

Our website(s) sometimes contain links to other websites whose privacy policies may be different to ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

We also use a reputable third party to serve the advertisements that you see on our pages. In the course of serving advertisements, our third-party advertiser may place or recognise a unique “cookie” on your browser and may use information (not including your name, address, e-mail address) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

We may combine information we collect about you with information we receive from third parties.

Collecting Information from Children

Pop Chai will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs. If you are a parent or guardian and believe we may have collected information about a child, please feel free to contact us.

Storage of the Information Collected

All such information shall be collected by us and retained on our servers.

Use of Private information By the Company

We may use information about you for purposes described in this Policy or disclosed to you on our Site or with our Services.

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we'll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase.

We use information as otherwise permitted by law.

Sharing Personal Information with third parties

The Company shares your personal information in limited ways, such as:

  1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. We may allow third parties to use cookies, web beacons and similar technologies to better understand your behavior and browsing activities, so that we can serve you targeted advertising while you are on our Sites and display our ads to you when you visit other third party sites. For example, we work with third party network advertisers who may set these technologies to better provide advertisements about goods and services that may be of interest to you. These entities may use information about you to perform their functions on our behalf.

  2. We will share information with our business partners.. Our partners use the information we give them as described in their privacy policies.

  3. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

    Note- We also note that sensitive personal data or information may be shared without obtaining prior consent from the provider of information, with Government agencies mandated under the law to obtain such information for the purposes of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. The Government agency is required to send a written request stating clearly the purpose for seeking such information and also undertake that it shall not publish or share the information with any other person. In case the information is proposed to be shared with any other third parties, we request you to provide us details of the same for including in the above list.

  4. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

  5. We may share information with other site visitors and forum participants If you participate in any blog or other online forum on our Site, any personal information that you post on our Site may be shared with other forum participants and Site visitors.

  6. We may share your information for reasons not described in this policy. We will tell you before we do this.

Note -We may also share aggregated or anonymized information that does not directly identify you.

Choices offered by the company regarding personal information

The Company offers choices for you to request to update, delete or change your personal information and how we communicate with you. Here are some of the ways you can request changes:

Follow the opt-out instructions in promotional emails we send you.

If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.

You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. If you choose to remove or reject cookies, it will affect many features or Services on our Site.

Further, you can choose to withdraw your consent to the use / disclosure/ retention of such information. In such a case, however the Company will have the option not to provide the goods or services, for the provision of which, the consent to use the information was sought.

Storing and processing your information

How We Protect Your Information

The Company takes reasonable security measures and procedures, and as specified by Information Technology Act or any other applicable law, to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, or unauthorized access, disclosure or modification of sensitive personal information.

While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Grievance Redressal

If you have any questions about this Policy or other privacy concerns, you can also email us at-


All disputes in connection with the Privacy Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only.